Klasyo Support Center
Get help with payments, courses, PDFs, your account, or your creator dashboard.
What do you need help with?
Pick the category closest to your issue. It'll take you straight to the right answer.
Payments & MonCash
Help with unconfirmed payments, missing purchases, or MonCash issues.
See payment helpMy courses
Help finding a course you bought, starting a course, or accessing lessons.
See course helpMy PDFs
Help finding, downloading, or opening PDFs you've purchased.
See PDF helpAccount & login
Help with logging in, passwords, email, or account issues.
See account helpCreators
Help publishing products, dashboard, stats, sales, or KYC.
See creator helpTechnical issue
Report a bug, a video that won't load, a PDF that won't open, or a broken page.
Report an issueCommon issues
The answer might already be here. Search above or open a question below.
Pick the best way to get help
Three ways to resolve your issue, from the fastest first.
Send a support request
If you don't find the answer, send a request with the details of your issue.
Send a requestSend a support request
Give us as much detail as possible so we can understand the issue faster.
If your payment isn't confirmed yet
Take a breath — most payments confirm within moments. Here's what to do:
- Check whether MonCash took the money
- Don't retry paying multiple times right away
- Keep your transaction number
- Send a support request with those details
For a faster response
- Choose the right issue type
- Include the product or course link
- Add a screenshot if you can
Help for creators
Everything you need to know to publish, manage, and get paid on Klasyo.
See creator helpCan't find the answer?
Send a support request with all the details so we can look into your issue.
Send a support request