Refund Policy — Klasyo

1) When we refund

We can refund only if all these conditions are met:

You make the request within 7 days of purchase; and
You have not consumed 50% of the course; and
One of these cases occurs:

Double payment or clear fraud
The course is unavailable and the issue is not corrected within 72 hours of reporting
Manifest error (e.g.: empty file, wrong content, content does not match) and the issue is not corrected within 72 hours of reporting

2) How we measure "50% consumed"

We measure your progress on the course on Klasyo like this:

A video lesson counts as consumed when you watch at least 80% of the video.
A PDF lesson counts as consumed when you open or download the document on the platform.
A quiz lesson (if any) counts as consumed when you submit the quiz at least once.

If your total progress reaches 50% or more, the refund request does not qualify.

3) Deadline & Process

To request a refund, send an email to admin@klasyo.com with:

Transaction ID
Course title
Account email
A brief explanation of the issue (if applicable)

4) How refund works

The refund is returned to the original payment method (MonCash).
Processing time depends on the payment system and request verification.

5) What we do not refund

We do not refund for:

Change of mind
Content that is already 50% or more consumed
Requests made after 7 days of purchase
Abuse / fraud / "refund farming"
Violation of Terms of Use (CGU) or abnormal usage

6) Abuse protection (refund limits)

Klasyo may refuse a refund request if we notice a pattern of abuse (multiple repeated refunds, multiple accounts for the same person, or suspicious activity). Klasyo may ask for more verification before processing the request.

7) Payment disputes (claims)

If a user makes a claim or opens a dispute on the payment (e.g.: declares the payment unauthorized or asks MonCash to cancel/reverse the payment), Klasyo may pause the account, suspend access to content, and block any refund or payment until verification is complete. If the claim is confirmed as abuse or fraud, Klasyo may close the account and take other necessary measures.

See Terms/CGU for more details on platform usage conditions.

Ask Question

1) When we refund

We can refund only if all these conditions are met:

You make the request within 7 days of purchase; and

You have not consumed 50% of the course; and

One of these cases occurs:

Double payment or clear fraud

The course is unavailable and the issue is not corrected within 72 hours of reporting

Manifest error (e.g.: empty file, wrong content, content does not match) and the issue is not corrected within 72 hours of reporting

2) How we measure "50% consumed"

We measure your progress on the course on Klasyo like this:

A video lesson counts as consumed when you watch at least 80% of the video.

A PDF lesson counts as consumed when you open or download the document on the platform.

A quiz lesson (if any) counts as consumed when you submit the quiz at least once.

If your total progress reaches 50% or more, the refund request does not qualify.

7) Payment disputes (claims)